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IT Helpdesk Support

IT Helpdesk Support
Contract Type
  • Full-Time
Category
  • Administrative staff
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About the French International School

Established in 1963, the French International School (FIS) is the oldest international school in Hong Kong and was the first school in Hong Kong to offer the IB (in 1988). It is a dynamic educational institution, which welcomes over 2,700 students from around the world. It offers both French and international curricula and is one of the largest French schools in Asia.

FIS currently operates four campuses, next year all of which will accommodate students in the International Stream. Regarding the three primary schools, one is surrounded by greenery in Jardine’s Lookout and another campus is by the sea in Tseung Kwan O and the third is a beautiful campus in Chai Wan.

FIS is a private, not-for-profit organization. In the last five decades, it has grown from a small school with 35 students to one of the most renowned international schools in the region. Its students are from 40 countries speaking some 30 languages – it is a truly multicultural learning environment.

FIS operates two streams, French and International. The French Stream follows the French national curriculum and has approximately 1700 students. The International Stream follows an English and Mathematics curriculum based on the English national curriculum and also the International Early Years Curriculum (IEYC) and International Primary Curriculum (IPC) leading to the International Middle Years Curriculum (IMYC) in years 7 and 8, then to IGCSE and finally the International Baccalaureate in Years 12 and 13. It currently has over 1000 students registered. In 2020/21 the international stream successfully went through the IEYC/IPC Accreditation process.

Job Description

The French International School of Hong Kong is a rapidly growing educational organization with 4 sites and more than 2,800 students and more than 450 staff. We manage more than 1,500 devices, including PCs, Chromebooks and iPads, across 4 different networks.

We are looking for an IT Helpdesk Support to join our team. The IT Helpdesk Support will be required to work at any of our 4 campuses from time to time.

Responsibilities
  • Helpdesk Support and Issue Resolution
  • Provide assistance (software, hardware and apps) for all users (students, employees and parents)
  • Respond to students, employees and/or parents’ issues via phone, email or other established support channels
  • Follow-up with users to ensures issues are resolved
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Install, make changes and repair computer hardware and software
  • Work independently while simultaneously being a collaborative team member striving for team success.
  • Escalate critical incidents to Senior IT Manager, as needed.

Requirements

Desired Skills

  • Self-starter and detail oriented
  • School Level Printing Solution
  • Proven working experience in File and Application Servers Management; Google Admin and Microsoft 365; and Cloud/SAN Backup Management
  • Asset management and inventorying skills
  • Ability to diagnose and resolve basic computer, printing, projector, interactive panel & sound issues
  • Demonstrate ability to troubleshoot G Suite Education, Windows 10 & 11, Chromebooks, and/or iPads
  • Fluent spoken and written English; Knowledge in French or Cantonese or Mandarin a plus

Qualification

  • Diploma in Computer Science or equivalent, or the equivalent combination of education, technical certifications or training or work experience.
  • Be legally permitted to work in Hong Kong
  • Fresh graduates will be considered

Benefits
  • 39 hours per week
  • 25 days annual leave per year
  • Medical insurance coverage

All information provided by the applicants will be kept confidential and used for employment-related purposes only.

Apply
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Only shortlisted candidates will be contacted. All personal data will be collected and processed in accordance with our personal data policy.

The French International School - Hong Kong is an equal opportunity employer. At our School, we value all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our School. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by local laws and regulations.