Helpdesk / Support IT Officer - Blue Pool Road

The French International School of Hong Kong is a rapidly growing Educational organization with 4 sites and more than 2,700 students and more than 300 staff. We manage more than 1,500 devices, including PCs, Chromebooks and iPads, across 4 different networks.

We are looking for a Helpdesk/Support IT Officer to join our team and work in our Blue Pool Road Campus.

Candidate will be required to go on the other campuses from time to time.


  • Provide assistance (infrastructure, hardware, and application) for all users (students, employees, and parents)
  • Respond to students, employees, and/or parents issues via phone, email, or other established support channels
  • Follow-up with users to ensures issues are resolved
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Install, makes changes, and repair computer hardware and software
  • Asset management and inventorying skills
  • Work independently while simultaneously being a collaborative team member striving for team success.
  • Escalate critical incidents to Help Desk Manager, as needed.
  • Knowledge in French and/or Cantonese is a plus


  • Detail-oriented in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer, printing, projector & sound issues
  • Demonstrate ability to troubleshoot G Suite Education, Windows 10, Chromebooks, and/or iPads
  • Excellent oral communication skills 


  • Certificate or Diploma in Computer Science or equivalent or the equivalent combination of education, technical certifications or training, or work experience.
  • Fresh Graduate are welcome

Please submit your application (resume and cover letter) to the Head of Recruitment and Human Resources Development by email to Only shortlisted candidates will be contacted.

All information provided by the applicants will be kept confidential and used for employment-related purposes only.