Helpdesk / Support IT Officer - Blue Pool Road

The French International School of Hong Kong is a rapidly growing Educational organization with 4 sites and more than 2,700 students and more than 300 staff. We manage more than 1,500 devices, including PCs, Chromebooks and iPads, across 4 different networks.

We are looking for a Helpdesk/Support IT Officer to join our team and work in our Blue Pool Road Campus.

Candidate will be required to go on the other campuses from time to time.

RESPONSIBILITIES

  • Provide assistance (infrastructure, hardware, and application) for all users (students, employees, and parents)
  • Respond to students, employees, and/or parents issues via phone, email, or other established support channels
  • Follow-up with users to ensures issues are resolved
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Install, makes changes, and repair computer hardware and software
  • Asset management and inventorying skills
  • Work independently while simultaneously being a collaborative team member striving for team success.
  • Escalate critical incidents to Help Desk Manager, as needed.
  • Knowledge in French and/or Cantonese is a plus

DESIRED SKILLS

  • Detail-oriented in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer, printing, projector & sound issues
  • Demonstrate ability to troubleshoot G Suite Education, Windows 10, Chromebooks, and/or iPads
  • Excellent oral communication skills 

QUALIFICATION

  • Certificate or Diploma in Computer Science or equivalent or the equivalent combination of education, technical certifications or training, or work experience.
  • Fresh Graduate are welcome

Please submit your application (resume and cover letter) to the Head of Recruitment and Human Resources Development by email to recruitment@lfis.edu.hk. Only shortlisted candidates will be contacted.

All information provided by the applicants will be kept confidential and used for employment-related purposes only.