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IT Infrastructure Specialist

IT Infrastructure Specialist
Contract Type
  • Full-Time
Category
  • Administrative staff
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About the French International School

Established in 1963, the French International School (FIS) is the oldest international school in Hong Kong and was the first school in Hong Kong to offer the IB (in 1988). It is a dynamic educational institution, which welcomes over 2,900 students from around the world. It offers both French and international curricula and is one of the largest French schools in Asia.

FIS currently operates four campuses, next year all of which will accommodate students in the International Stream. Regarding the three primary schools, one is surrounded by greenery in Jardine’s Lookout and another campus is by the sea in Tseung Kwan O and the third is a beautiful campus in Chai Wan.

FIS is a private, not-for-profit organization. In the last five decades, it has grown from a small school with 35 students to one of the most renowned international schools in the region. Its students are from 40 countries speaking some 30 languages – it is a truly multicultural learning environment.

FIS operates two streams, French and International. The French Stream follows the French national curriculum and has approximately 1700 students. The International Stream follows an English and Mathematics curriculum based on the English national curriculum and also the International Early Years Curriculum (IEYC) and International Primary Curriculum (IPC) leading to the International Middle Years Curriculum (IMYC) in years 7 and 8, then to IGCSE and finally the International Baccalaureate in Years 12 and 13. It currently has over 1000 students registered. In 2020/21 the international stream successfully went through the IEYC/IPC Accreditation process.

Job Description

The French International School of Hong Kong is a rapidly growing educational organization with 4 sites and more than 2,900 students and more than 450 staff. We manage more than 1,500 devices, including PCs, Chromebooks and iPads, across 4 different networks.

We are looking for an IT Infrastructure Specialist to join our team. He/she will be required to work at any of our 4 campuses from time to time.

Responsibilities
  • Helpdesk Support and Issue Resolution
  • Day-to-day IT Infrastructure operation
  • Cybersecurity Incident Analysis and Resolution
  • Maintain high availability and operational reliability of production environments.
  • Troubleshoot and resolve complex infrastructure issues, perform root cause analyses, and implement preventive measures across cloud and on-premises servers, VMware ESX, SAN storage, backup systems and network devices.
  • Support the rollout and enhancement of systems, upgrades, and infrastructure projects, including staff training when necessary.
  • Escalate critical incidents to the IT Infrastructure and Support Manager, as needed.
Requirements

Desired Skills

  • Self-starter, willing to take initiative, detail oriented, able to work independently while being a collaborative team member striving for team success.
  • Demonstrate ability to troubleshoot G Suite Education, Windows 10 & 11, Chromebooks, and iPads
  • Experience on Virtual Machine (VM) Servers, File and Application Servers, Azure, Google Admin and Microsoft 365 Management, Cisco, Veeam, Fortinet, NetApp and School level printing solution
  • Excellent communication skills in English; proficiency in French is a must
  • Legally permitted to work in Hong Kong

Qualification

  • Degree holder in Information Security, Computer Science or related disciplines
  • Certification in CCNA, cloud computing, Microsoft 365 or any of the above areas is an advantage
  • 3 years + experience in-depth knowledge of IT infrastructure operations and service delivery
Benefits
  • 39 hours per week
  • 25 days annual leave per year
  • Medical insurance coverage
Apply
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Only shortlisted candidates will be contacted. All personal data will be collected and processed in accordance with our personal data policy.

The French International School - Hong Kong is an equal opportunity employer. At our School, we value all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our School. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by local laws and regulations.